Find the most frequently asked questions below.

pH-In™ skincare line is available at Shoppers Drugmart stores in Canada.

The Cleanser gently and effectively removes excess sebum and dirt from the skin. We strongly recommend removing your makeup with a makeup-removing product of your choice before using The Cleanser.

Yes, if you are experiencing more breakouts after 3-4 weeks (without irritation, tightness, burning or itching) this is most likely skin purging which means the system is working! Purging normally subsides within 2-3 weeks after it begins.

We do not advise the use of other products while using this system, unless your skin is going through a purging phase and needs extra moisturization. If you have a favourite product that you’d like to incorporate into the 3-step routine, use it on days when you aren’t using The Mask.

Yes, our products are gentle and safe enough to be used while on Accutane as a way to maintain healthy skin.

Using vitamin C products in combination with the 3-step system is not advised as it could lead to irritation. We only advise moisturizers that have soothing ingredients such as hyaluronic acid and ceramides.

Yes, our system can be used in conjunction with prescribed antibiotics to accelerate the healing process.

Yes, we advise stopping the use of retinoid products while using our 3-step system.

Yes, we advise starting with using the mask once a week and if your skin is able to tolerate it then you can increase the frequency to twice a week.

Apply your favourite SPF with a rating of at least 30, daily.

Our 3-step system was designed to work over a period of 60 days, , however, we recommend to continue using it beyond that to maintain healthy skin.

No, we advise continuing using it to maintain healthy skin.

Yes, all products in the system are microbiome friendly and formulated with gentle ingredients. We do not use benzoyl peroxide or salicylic acid.

During our clinical most volunteers noticed an improvement in skin clarity and hyperpigmentation.

Our system is ultra gentle but please advise with your doctor before using new products while pregnant or breastfeeding.

Depending on your skin, you should start to see results within the first 3 weeks. During our clinical some volunteers were able to see significant improvement within 2-3 weeks, while others took longer to see results.

No, it will not work for body acne. During our clinicals, the products were tested on facial acne only.

Yes, using the system can reduce skin roughness and dry skin.

Yes, please recycle the outer packaging as well as the bottles!